Privacy Policy 1win App —
Our Commitment to Your Data

1 Scope of This Privacy Policy

This Privacy Policy applies to all users who access or use the 1win app through our official website, mobile apps for Android and iOS, and any related services we offer. This covers all information we collect when you register, log in, make a deposit, play, or interact with any part of our platform.

This Policy does not cover third-party websites or services that may be linked from our platform. We encourage you to read the privacy policy of each such service separately.

2 Personal Data We Collect

In operating a safe and compliant platform, 1win app collects several categories of personal data from users. Below is a summary of the data types and their purposes:

3 How We Collect Your Data

Your personal data is collected through various methods throughout your interactions with the 1win app. The following are the collection methods we use:

• Account Registration: Information you provide during registration, including your name, email, date of birth, and phone number.
• KYC Verification: Identity documents and proof of address submitted to meet compliance requirements.
• Financial Transactions: Information related to deposits, withdrawals, and payment methods used.
• Platform Usage: Data automatically generated while you use the platform, including activity logs and gaming records.
• Device & Connection: Technical information such as IP address, device type, operating system, and language settings.
• Cookies & Similar Technologies: Data collected through cookies, pixels, and other tracking technologies to enhance the user experience.

4 Purpose of Personal Data Use

1win app uses collected personal data for various legitimate purposes. All data use is based on an appropriate legal basis, whether user consent, contractual necessity, legal obligation, or the platform's legitimate interests.

• Verify user identity and fulfil mandatory KYC requirements.
• Process deposits, withdrawals, and all financial transactions securely.
• Provide effective and responsive customer support.
• Detect and prevent fraud, money laundering, and other unlawful activities.
• Personalise the user experience and recommend relevant games.
• Send important notifications related to your account, transactions, and promotions you have agreed to receive.
• Meet reporting obligations to relevant authorities in accordance with applicable laws.
• Enhance platform security and prevent unauthorised access.

5 Data Sharing with Third Parties

Your privacy is our priority. 1win app does not sell your personal data to anyone. However, there are certain situations where we may need to share data with selected third parties:

• Service Providers: Third parties that help us operate the platform, such as payment processors, cloud computing services, and identity verification providers — all bound by strict confidentiality agreements.
• Regulatory Authorities: When required by law, regulation, or a valid court order, we will disclose the necessary information to the relevant authorities.
• Fraud Detection: Certain information may be shared with fraud detection agencies to protect the platform and other users from unlawful activity.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred to a successor entity bound by an equivalent privacy policy.

In all data sharing cases, we ensure that recipients are bound by appropriate confidentiality obligations and have adequate security controls in place.

6 Security & Data Protection

1win app implements comprehensive technical and organizational security measures to protect personal data from unauthorized access, loss, destruction, or accidental disclosure.

• 256-bit SSL encryption for all data communications between users and servers.
• Passwords are stored using irreversible hashing methods.
• Two-factor authentication (2FA) is available for all user accounts.
• Continuous security monitoring and automated intrusion detection systems.
• Strict access control based on the principle of least privilege for internal staff.
• Periodic security audits conducted by qualified independent third parties.

7 Data Retention Period

1win app retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active account data: Retained for the duration the account is active and for a set period after account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with anti-money laundering legal requirements.
• Support communication logs: Retained for 3 years for reference and service improvement purposes.
• Cookie and session data: Deleted according to the configured cookie settings, typically within 12 months.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise that data.

8 Cookies & Tracking Technologies

Platform 1win app uses cookies and similar technologies to enhance the user experience, analyze usage patterns, and ensure session security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
• Preference Cookies: Remember user settings such as language, theme, and display preferences for a consistent experience.
• Analytics Cookies: Help us understand how users interact with the platform for improvement purposes.
• Security Cookies: Used to detect and prevent suspicious activity and unauthorised access attempts.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the platform.

9 Your Rights as a User

As a user 1win app, you have several important rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

10 Changes to This Privacy Policy

1win app reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform operations. Any material updates will be communicated to users via:

• In-platform notifications after login.
• Email sent to the address registered in your account.
• The "Last Updated" date displayed on this page.

Continued use of the platform after any changes take effect constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before they take effect.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how 1win app handling your personal data, our team is ready to listen and assist. We take every privacy-related feedback seriously.

You can reach us via the 24/7 live chat available on the platform, or refer to our FAQ section for more information on privacy and account security policies.